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Cancellation & Refunds


    • How do I track my order?
    • The best way to check your order status is to sign-up at rajnraj.net and go to the order tracking page: https://www.rajnraj.net/orders. We try our best to deliver your Product i.e. well within 10 days of your order (or 15 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at info@rajnraj.net .

  • What if I receive a damaged product?
  • We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us (+91 9836021957) or write to us at feedback@rajnraj.net.
  • Our team will assess the damage and get back to you within 48 hours. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
  • Can I cancel the order?
  • Our products come with a high degree of Quality Assurance and is usually at par with Global Standards of R&D and production value which we take great pride in it. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
    • 1. Cancellation prior to delivery - You can cancel your order for any Product at any time prior to its delivery by logging into Your account and selecting the 'Request cancellation' option. For cancellations made before a Delivery Attempt, any advance paid will be refunded as per Raj & Raj's refunds policy. A delivery attempt is defined as a visit to Your ship-to address the customer’s home for delivery purposes (“Delivery Attempt”). However, in case of cancellation of any made to order Product (“MTO”) prior to delivery, any and all advance paid by You shall be forfeited.
    • 2. Cancellation at the time of delivery - In case you are unhappy with a Product, you may or can return the same only on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products.
    • 3. Cancellation after delivery is not allowed.
  • Is there a cancellation fee applicable?
  • We do not offer exchanges or cancellations for MTO Products. If you cannot accept delivery of the MTO Product ordered by You, we will forfeit the advance order fee paid. Other than that, there is no cancellation fee for on the spot cancellations.
  • NOTE
  • Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.